ServiceNow Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) Practice Exam

Question: 1 / 400

What field must an agent complete when resolving an incident for HAM asset tasks to update automatically?

Asset and CI Action

Asset-CI Task Action

Asset Task Action

Asset Action

The correct choice is the field related to "Asset Action." When an agent resolves an incident in the context of Hardware Asset Management (HAM) within ServiceNow, it is essential for the chosen field to trigger the necessary updates to the associated asset tasks automatically. The "Asset Action" field typically governs the actions taken regarding the asset, ensuring that any resolution or changes made to the incident are reflected appropriately in the asset management records.

Utilizing the correct action field enables the system to track and manage assets effectively, ensuring that all relevant information is updated without requiring additional manual input. This automatic update process helps maintain the integrity of asset information and enhances operational efficiency, reducing the risk of errors that may occur from manual updates.

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