What is the primary purpose of Hardware Asset Management (HAM) in ServiceNow?

The primary purpose of Hardware Asset Management (HAM) in ServiceNow is to manage hardware assets throughout their lifecycle. This encompasses the entire process of acquiring, utilizing, maintaining, and disposing of hardware assets in an organization. HAM ensures that all hardware assets are accounted for, optimized for use, and managed effectively to support the organization’s operational needs.

By focusing on the lifecycle of hardware assets, HAM contributes to improved visibility and control over assets, helps in compliance with industry regulations, and can lead to cost savings through better asset management. It allows organizations to make informed decisions regarding procurement, maintenance, and decommissioning of hardware, ultimately enhancing operational efficiency.

The other options, while related to aspects of asset management and service management, do not capture the essence of HAM's primary focus. Managing software licenses is a separate function typically handled by Software Asset Management (SAM). Enhancing customer support services and tracking employee performance also fall outside the scope of HAM's primary objectives.