When activating Hardware Asset Management in an instance using Field Service Management, what is needed to configure asset tasks for existing workflows?

Excel in the ServiceNow Certified Implementation Specialist – Hardware Asset Management Test. Study with flashcards and multiple choice questions, each question has hints and explanations. Get ready for your exam!

When activating Hardware Asset Management (HAM) in an instance that utilizes Field Service Management (FSM), re-running the scheduled FSM jobs after activating HAM is the correct procedure to ensure that asset tasks are appropriately configured for existing workflows. This process allows the instance to regenerate or adjust the asset tasks as necessary based on the newly configured HAM features.

The scheduled jobs in FSM are responsible for processing and creating tasks that are relevant to the hardware assets managed within the system. Once HAM is activated, those scheduled jobs need to take into account the new asset management information and relationships. By re-running these jobs, the system can refresh the data and create or modify tasks aligned with the updated asset information driven by the HAM capabilities.

This ensures that the workflows reflect the management and tracking of hardware assets correctly, aligning with operational needs and allowing for seamless integration between HAM and FSM functionalities. As a result, asset tasks will be accurately created or updated to fit the current context and configurations in the ServiceNow instance.

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